Shipping and Refund Policy
Thanks for shopping at Hollaface.
If you are not entirely satisfied with your purchase, we're here to help.
You have  calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your method of payment. You will receive the credit within a certain amount of days, depending on your bank issuer's policies.
Shipping will begin the next 1 to 3 business days.
You shall expect to receive your order within 3 - 5 business days for Peninsular Malaysia.
For East Malaysia, delivery shall be within 5-7 business days. However due to Covid-19 pandemic, please expect delivery delayed to 2-3 weeks. This is unavoidable due to many delivery services limiting their flight services to East Malaysia.
Standard Shipping Charges
Peninsular Malaysia : RM 8.00 flat per order
Promo Rate: DHL RM4.00 | Poslaju RM4.60
East Malaysia : DHL RM15.00 | Poslaju RM12.00
If you have any questions on how to return your item, contact us.
Tracking reference number will be sent to your email address and your mobile number. Please ensure you provide the correct email address and mobile number during checkout.